Refund policy

Most Fake Oasis products are made to order using the artwork, printing, size, finish, quantity, and card back selected by the customer. Because these products are prepared specifically for each order, we do not offer a general return period.

24-Hour Cancellation Window

Customers may request to cancel an order within 24 hours of placing it, provided the affected items remain unfulfilled.

Cancellation requests are reviewed before being approved and do not automatically cancel an order. If artwork preparation or production has already begun, the request may be declined.

To request a cancellation, sign in to your customer account and submit a cancellation request, or contact support@fakeoasis.ca with your order number.

Once the 24-hour cancellation window has passed, custom and made-to-order products cannot normally be cancelled.

Order Changes

Changes cannot be guaranteed once artwork preparation or production has begun. Approved changes may affect the price or estimated completion date.

Custom and Made-to-Order Products

Unless otherwise stated on the product page, custom and made-to-order products are final sale after the cancellation window has passed or artwork preparation or production has begun.

This includes:

Custom proxy, playtest, and novelty cards
Cards produced using customer-selected artwork, sizes, finishes, or backs
Custom uploads
Made-to-order deck bundles and Tiny Chaos products
Custom design or file-preparation services

These products cannot be returned, exchanged, or refunded because of a change of mind, preference change, or an incorrectly selected option.

Please review your artwork, card selection, quantity, size, finish, and back options carefully before completing checkout.

Damaged, Incorrect, or Defective Orders

Please inspect your order when it arrives. If it is damaged, defective, contains the wrong items, or includes a verified Fake Oasis production error, contact us as soon as possible at support@fakeoasis.ca.

Please include:

Your order number
A description of the issue
Clear photographs of the affected items
Photographs of the packaging if the order was damaged during delivery

Once the issue has been reviewed, we may provide an appropriate resolution such as a reprint, replacement, partial refund, or full refund, depending on the circumstances.

Do not return any items before contacting us. If a physical return is required, we will provide the return address and instructions after approving the return. Items sent without prior authorization may not be accepted.

Normal Production Variations

Screens and printers reproduce colours differently. Minor variations in colour, brightness, foil appearance, placement, and cutting are normal and do not necessarily indicate a defect.

If you believe the variation falls outside a reasonable production tolerance, contact us with photographs so we can review it.

Fake Oasis is not responsible for errors contained in customer-submitted files or for an incorrect artwork, size, finish, quantity, or back selected and approved by the customer.

Misprint Bin and Sale Items

Misprint Bin products are sold with disclosed cosmetic or production imperfections and are final sale. A flaw clearly shown or described before purchase is not considered a defect.

Sale items and gift cards are also final sale unless otherwise required by applicable law.

If a Misprint Bin or sale item arrives damaged beyond its disclosed condition, is materially different from its description, or is the wrong item, contact us so we can review the issue.

Exchanges

Custom and made-to-order products are not eligible for exchange.

If Fake Oasis approves a replacement because of damage, an incorrect item, or a verified production error, replacement instructions will be provided directly.

Refunds

Approved cancellations and refunds will be issued to the original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact support@fakeoasis.ca.